Refund Policy

Evora Health provides personalised, clinician-led services. Because of the nature of these services, refunds may be limited once a consultation or assessment has taken place.

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• After a consultation has occurred: Refunds are generally not available within 24 hours of or following a consultation or clinical assessment, as resources will have been allocated and professional services will have been delivered.

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• Medical unsuitability: If a clinician determines that treatment is not clinically appropriate, you may be eligible for a partial refund, excluding consultation and administrative costs.

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• Medication: No refunds are available once medication has been dispensed or shipped.

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Refund requests are considered on a case-by-case basis in accordance with applicable consumer law.